terms and conditons
For United Kingdom deliveries I post all parcels by Royal Mail first class post in jiffy envelopes. I aim to post most items within 3 working days. If you wish insurance, special delivery, recorded or similar then please contact me to discuss cost and procedure.For larger prints I tend to use robust postage tubes. Your prints will be carefully rolled and should flatten out nicely over a few days.
I will post internationally using tracked airmail and will send you the tracking number and carrier. Please contact me to discuss what shipping method and charge you wish. The shipping charges shown next to the cost of the items are for a guide for international customers to likely costs.
Please be aware of Christmas last posting dates – see Royal Mail website for info.
I don’t accept returns, exchanges or cancellations but please contact me if you have any problems with your order.
- No returns are accepted unless I have made a mistake in listing. Please contact me at firstname.lastname@example.org
- Cancellations. Orders can be canceled by you or us if the item has not yet been shipped.
- Any damaged item can be returned for a full refund or exchange, please get proof of postage
Import tax duties
Any customs or import duties are levied once the package reaches its destination country. Collette Howie is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Collette Howie has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office to understand what the thresholds are in your destination country. This will tell you all you need to know about what duties may be applicable to receive your package before you place your order. Delivery times may vary due to customs processing, these are circumstances beyond our control.